More genuine Google reviews, without you having to chase anyone.
You do great work. Pebble Assist makes sure every customer actually gets asked how you did. We send a short, friendly review request after each job, in your name and done properly, so you can get on with running the business.
Free 14-day pilot, then £79 a month. No contract, cancel anytime. Prefer writing to talking? Just email.
- Asks every customer, not just the happy ones
- No rewards, discounts or prize draws for reviews
- Clear opt-out on every message
Good work doesn't always turn into good reviews
Most satisfied customers are happy to leave a review. They just don't think of it unless someone asks, and asking is the job that slips when you're busy.
No time to ask
By the time the van's packed or the next client is in the chair, the moment to ask for a review has passed.
Reviews that look out of date
New customers notice when the latest review is from last year, even if you're busier than ever.
Rules that are easy to trip over
Offering a discount for reviews, or only asking the customers you know are happy, breaks Google's rules and UK consumer law.
How it works
Three simple steps, all done in writing. Setup takes us a few days and needs about 15 minutes of your time.
We set it up with you
We agree the wording of your message, find your Google review link and choose text, email or both. You approve everything before anything is sent.
You share recent customers
After each job, add the customer's first name and their number or email to a simple shared sheet. It only takes a few seconds.
We send and keep track
Each customer gets one polite request, plus at most one gentle reminder. Opt-outs are honoured straight away, and you get a short monthly summary.
What's included
One flat monthly price, with no add-ons to unlock.
- Setup and message wordingFriendly wording in your voice, written with you and approved by you.
- Review requests by text or emailSent in your business's name, at a sensible time after the job.
- One gentle reminderOnly if the customer hasn't opted out. We never send more than that.
- Opt-out handlingEvery message has a clear way to opt out, and we keep a suppression list so no one is contacted again.
- New review alertsWe let you know when new reviews come in, so you can thank people quickly.
- Reply drafts on requestWant help replying? We'll draft owner replies for you to check and post yourself.
- Monthly summaryA plain-English email showing requests sent, new reviews and anything worth knowing.
- Written supportQuestions and changes by email, answered within one working day.
Simple pricing, starting with a free pilot
Try it for 14 days at no cost. If it's not right for you, that's fine: no card is needed for the pilot and there's nothing to cancel.
Review Request Desk
after your free 14-day pilot
- Everything listed under "What's included"
- No setup fee
- No contract and no lock-in: cancel anytime by email
- Pay monthly by card
Coming soon
When you can't pick up, the caller gets a friendly text straight away so the job doesn't go to someone else. £149 a month.
Polite, well-timed payment reminders for business customers, using the accounting software you already use. £79 a month.
Interested? Mention it when you get in touch and we'll let you know when it's ready.
Done properly: compliance and trust
Your reputation is the whole point, so we keep everything above board.
Genuine reviews only
We never write, buy or post reviews. Every review comes from a real customer, in their own words. This keeps you on the right side of the Digital Markets, Competition and Consumers Act 2024, whose ban on fake reviews has applied since April 2025.
No rewards and no "gating"
We don't offer discounts, freebies or prize draws for reviews, and we don't filter out customers who might be unhappy. Every customer gets the same request, as Google's review policy requires.
Consent and opt-out
We only contact your own recent customers, and only about the service they've just had. Every message gives them a simple way to opt out, and once they do, they're never contacted again.
UK GDPR
Your customer data stays yours. You're the data controller and we act as your processor under a short written agreement. We only keep what's needed (first name, contact detail and job date), we never share or sell it, and we delete it when you leave.
This is a summary of how we work, not legal advice. For the official rules, see Google's policy on prohibited and restricted content, the CMA's guidance on fake reviews and the ICO's guidance on UK GDPR and PECR.
Questions you might have
Do I need to get on a call?
No. The 15-minute call is there if you'd like it, but you can do everything by email. Just write to hello@pebbleassist.co.uk and we'll take it from there.
Will messages look like they come from you or from me?
From your business. The message uses your business name and the wording you've approved, and it links straight to your own Google review page.
What if a customer leaves a bad review?
Honest feedback is part of having genuine reviews, and most customers who are asked politely are fair. We'll flag new reviews quickly, and if you'd like, we'll draft a calm, professional reply for you to post.
Can you guarantee a certain number of reviews?
No, and you should be wary of anyone who does. Customers choose whether to leave a review. What we can promise is that every customer you share gets asked, politely and at the right time.
How much work is it for me?
About 15 minutes to set up, then a few seconds per job to add the customer to your sheet. We handle the sending, reminders, opt-outs and monthly summary.
What happens after the free pilot?
We'll email you a short summary of the pilot. If you want to carry on, it's £79 a month with no contract. If not, just say so and we'll stop and delete your customer data.
Hello, I'm Predrag
I set up Pebble Assist to help local businesses with one small job that makes a big difference: asking customers for a review, consistently and fairly.
I'm based in East Sussex and I work in writing, so you'll always have a clear record of what's been agreed. I'll be straight with you about what this can and can't do, and if it isn't a good fit, I'll tell you.
Predrag, Pebble Assist
Ready to try it for 14 days?
Book a short call, or just send an email with your business name and town. We'll reply within one working day with next steps.
Email: hello@pebbleassist.co.uk